IT Department Organises Day-Long Workshop on UX4G to Enhance Digital Governance
and Citizen Experience in Ladakh
26/10/2026
Kargil, October 26 (KIP)- The Information Technology Department, Union Territory of Ladakh, in collaboration with the Ministry of Electronics and Information Technology (MeitY), Government of India, organised a one-day Awareness and Sensitisation Workshop on User Experience and Design System (UX4G) at the Conference Hall, Baroo, Kargil.
The workshop, themed “Digital Transformation through User Experience,” focused on promoting user-centric design in digital governance and strengthening participants’ skills in developing and managing government websites and online portals.
The workshop focused on the UX4G (User Experience for Government) initiative and its role in making digital services more accessible, efficient, responsive and citizen-friendly. Special emphasis was laid on improving usability, accessibility and the overall digital experience of citizens accessing government services through departmental websites and online portals.
The programme included sessions by the National e-Governance Division (NeGD) on service design approaches, digital touchpoints, citizen experience and backend orchestration for improved service delivery. The sessions also covered design thinking in digital service design, UX research and audits, enhancement of web and mobile applications, and alignment of user needs with organisational objectives.
Participants were introduced to the UX4G Design System, its benefits and UX audit tools, along with best practices for designing, developing and maintaining government websites and online portals. A case study provided an opportunity for participants to discuss real-life challenges and explore practical solutions for improving digital service delivery.
Further deliberations focused on success metrics, tools and techniques for aligning user and organisational goals, as well as the challenges involved in implementing effective User Interface (UI) and User Experience (UX) practices in government digital platforms.